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Return request

To request returns, first input the following details:

• Order number
• ONLY USA!!!! The collection address (address, city, state and ZIP code) and the courier
• Motive: breakage, defect, commercial motives, return with LAP
• If the motive is a return with LAP, the LAP number
• Any observations relating to the motive

Next, indicate the pieces in the return. To do this, input the following piece by piece: the reference and the quantity to be returned, whether you require replacement or credit for the pieces and any other related observations. Then click on “Add”.

As you input pieces for return, they will be added to a reference table. You can delete any line from this table by selecting it using the left selection button and then clicking on the “Delete” button.

Once you have input all the pieces for return, you can send us the request by clicking on “Send”.