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Returns

If you wish to make a return, click on the Return request link.

If you have already requested returns, they will be shown according to request date in descending order.

For each of the requests, a table will be shown details the following information on each line:

• Reference and quantity
• Status: pending, rejected or authorised
• If the request has been processed, the authorisation number will be shown. REST OF THE WORLD!!! If the status is ‘authorised’, you can obtain labels for sending the references by clicking on this number. ONLY USA!!! If the status is ‘authorised’ and you DO NOT select UPS as the courier in your request, you can obtain labels for sending the references by clicking on this number.
• Result: replacement or credit
• Processing date

If you click on “Create Report”, you will obtain a version of the list of requests in PDF format, ready to be printed or saved. You will need to have the Adobe Acrobat Reader program installed on your computer to be able to view this document.